At Passion4Wholeness, we are committed to delivering your wellness essentials with care and consistency. Here is what to expect from order to doorstep.

1. Processing Time

Orders are processed within 1 to 2 business days, excluding weekends and public holidays. Processing may take slightly longer during high-volume or promotional periods. You will receive a confirmation email when your order is placed, and a second email with tracking information once it ships.

2. Shipping Rates and Delivery Estimates

Shipping charges are calculated and displayed at checkout. Estimated domestic delivery time is 1 to 4 business days depending on your area.

3. Shipping Carriers

We primarily ship through The Courier Guy.

4. Order Tracking

You will receive a tracking number by email once your order ships. Please allow up to 24 hours for tracking details to update. If you have not received a tracking number within 4 business days, contact us at passion4wholeness@gmail.com.

5. Delivery Issues

If your order shows as delivered but you have not received it:

• Check your delivery location and with household members or neighbours
• Wait 1 to 2 business days, as carriers sometimes mark packages delivered early
• If it is still missing, contact us and we will help investigate

We are not responsible for packages lost or stolen after the carrier confirms delivery.

6. Incorrect Shipping Address

Please make sure your shipping address is correct at checkout. Contact us immediately if you notice an error. Once an order has shipped, we cannot redirect it. Orders returned due to an incorrect or undeliverable address may incur additional reshipping fees.

7. Damaged or Missing Items

If your order arrives damaged or incomplete, notify us within 7 days of delivery with photos and a description of the issue. We will arrange a replacement, store credit, or refund.

8. Contact Us

Phone: +27 83 292 3366
Email: passion4wholeness@gmail.com